FAQ / Info / Policies

Frequently Asked Questions

1. What lengths do Iron Fox Axes come in?

The lengths of our axes are the overall length. They come in 28”, 32”, and 36”.

2. Do you ship to Post Office Boxes?

We ship axes and scabbards via UPS, therefore we can’t ship them to P. O. Boxes. Apparel and smaller accessories are sent via USPS which can go to P. O. Boxes.

3. Can I get a different handle for my axe?

Yes. If you want a new handle, for whatever reason, you can get a different one at your cost. We can either ship you a handle and installation kit for you to do yourself, or you can send your tool to us and we can do the installation. Contact us for more details.

4. Do you offer military discounts?

We are grateful for the men and women who serve or have served our country. We do offer a military discount. Contact us for details on how to receive a discount code.

5. Do you have a demo program?

We do have a demo program. Contact us for details.

Our Guarantee

At Iron Fox Axes, we want to provide you with superior tools. By using the highest quality materials in combination with our advanced design, we are proud to provide you with tools that are dynamic and powerful. We stand behind our products, and want you to use your tools with confidence. We guarantee your purchase to be free from defects in materials and workmanship. An Iron Fox Axe is an investment for life.

Returns & Exchanges

If you are unhappy with your tool purchase you must contact us within 30 days of receiving your tool for a refund or exchange.

As a general rule, used items are not accepted for return or exchange. For ease of returning, save the packaging your tool came in until you are confident you’re keeping it.

If you receive the wrong item, we will make it right. We will reimburse you for the return shipping charges when we receive your product back.

We do charge a 10% restocking fee for all orders that are returned for refund if the return is not due to our error. There is no restocking fee for exchange products, but you will be charged for the shipping when we send the new item to you.

When returning an item:

1. Contact us and let us know of your intent to return or exchange your item(s).

2. Repackage the item(s) as they were received.

3. Include a copy of your invoice with a brief description of why you are returning the item(s) and if you would like a refund or exchange. If you want an exchange, let us know what item you want.

4. Send the package to the address given in the email you receive after contacting us.

5. Write your Return Authorization Number on the outside of the package before sending it.

6. Insure the package and make sure you request tracking/delivery confirmation (if applicable). We cannot be held responsible for items that get lost or damaged during transit.

We guarantee your tool to be free from defects in materials and workmanship. Our tools come with a limited lifetime warranty. If it breaks due to defects, we will replace it. If you break it due to misuse, we still might replace it. Contact us and let us know what happened.

We understand the sentimental value of a tool that has served by your side and the hesitation to trade it out. Where able, Iron Fox Axes can repair you product. Contact us to discuss potential repair services.

The sale of all limited edition, engraved, monogrammed, embossed, or other personalized products are final and non-refundable.

Shipping

Our tools are assembled as they are ordered. With our employees also serving as first responders, shift work can conflict with our ability to immediately build and ship tools. Please understand that there may be a delay of a few days before your tool is built and shipped. Custom tools take even longer due to the varying work load of the laser engraver.

Custom/personalized leather work is done by an outside company and will have a greater time to delivery, which is usually 4 to 6 weeks. Please be patient.

We ship via UPS. All shipping rates are calculated during checkout. Shipping fees will be charged on warranty items sent in beyond 30 days from the date of purchase. Shipping on returns, repairs, or exchanges are the responsibility of the customer, unless specified otherwise. We DO NOT ship axes or scabbards to P.O. Boxes.

Sales Tax

All orders shipped within Colorado will be assessed a sales tax. Tax will be added in at checkout after the shipping address is confirmed.

Maintenance

Axe Heads

The steel used for the axe head is a tool steel. It can rust if neglected. We recommend wiping it down with a light coat of a natural conditioner (like Brass Billy or Axe Wax) at the end of each day after use, or once a week if in storage. To rework the edge, use a whet stone or course grain emery cloth. We DO NOT recommend the use of power tools with dry abrasives. The excessive heat generated by these tools could negatively affect the temper of the steel. Check the axe head before each use to insure it is properly seated/secure. The eye at the top of the axe head is not designed to be a striking surface (especially the epoxy surface).

Handles

Some wood handles come coated in a light wax film that is for shipping and storage. It will wear off quickly with normal use. As part of regular maintenance, we recommend you apply a light coat of natural conditioner (like Brass Billy or Axe Wax) after you check for cracks and splinters. Smooth with a fine grit sandpaper when necessary.

Fiberglass handles need no maintenance (other than cleaning). Consider decontaminating your tools of carcinogenic toxins after working fires by using decon wipes (like Fire Wipes) before cleaning and doing maintenance.

Leather

All of our leather is pretreated and sealed, so it will not require oiling under normal use for quite some time. If the leather does begin to dry out, use a natural conditioner (like Brass Billy). Excessive oil saturation will degrade the leather. Avoid getting oil into the friction swivel assembly on the drop out scabbards because it may alter the function of the swivel.